Frequently Asked Questions
Everything you need to know about your PLAY S.r.l. sports gear experience.
What are the standard shipping times for orders within Italy and Europe?
For domestic orders in Italy, delivery typically takes 24-48 hours. For European destinations, please allow 3-5 business days for your premium sports equipment to arrive.
Can I return a product if it doesn't fit or if I change my mind?
Yes, PLAY S.r.l. offers a 30-day return policy. Items must be in their original packaging, unused, and with all technical tags attached to qualify for a full refund.
How do I know which size of technical apparel to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring your chest, waist, and hips to compare against our specific athletic-fit charts.
What payment methods do you accept for online purchases?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure bank transfers for larger equipment orders.
Does PLAY S.r.l. offer a warranty on professional sports equipment?
All our professional-grade products come with a standard 2-year manufacturer warranty covering defects in materials and workmanship under normal athletic use.
How can I track the status of my shipment?
Once your order is dispatched from our warehouse, you will receive an email containing a tracking link and a unique code to follow your package in real-time.